ATS Keywords & CV Guide for Customer Success Manager

Customer success managers help clients achieve their desired outcomes with a product or service. They drive adoption, prevent churn, and identify expansion opportunities. When you apply for Customer Success Manager roles, applicant tracking systems scan your CV for the skills, tools, and responsibility phrasing below. Use them in context within your experience bullets, not just in a skills list.

Top skills recruiters scan for

These are the skills that appear most frequently in Customer Success Manager job descriptions. The importance score reflects how heavily each skill is weighted in the occupation's O*NET profile. Include the top 5 in your CV where you can prove them with real outcomes.

Scroll the table sideways to see all columns.

Tools & software to name explicitly

Recruiters and ATS systems search for specific tool names. List the ones you have real experience with in your skills section, and prove them in your bullets. Tools marked as hot are currently in high demand in job postings.

• GainsightHot
• HubSpotHot
• Salesforce
• IntercomHot
• Mixpanel / AmplitudeHot
• Zoom
• Slack
• Notion / Confluence
• Tableau
• CatalystHot

Responsibility phrasing for your bullets

These are the core tasks a Customer Success Manager is expected to perform. Use them as starting points for your CV bullets, but rewrite each one with your specific outcomes, scope, and context. Do not copy them verbatim.

• Onboard new clients and ensure successful product adoption
• Conduct regular check-ins and QBRs to track client health
• Monitor product usage data to identify at-risk accounts
• Act as the voice of the customer internally, advocating for feature requests
• Identify upsell and cross-sell opportunities within the account base
• Resolve client issues by coordinating with support and product teams
• Create and deliver client training materials and workshops
• Track and report on customer success metrics (NRR, churn, CSAT)

Other titles this role is posted under

Job postings for this role may use any of these titles. Search for all of them to find more relevant opportunities, and use the matching title in your CV's professional summary when applying.

• Customer Success Lead
• Client Success Manager
• Customer Experience Manager
• Account Success Manager
• CSM
• Senior Customer Success Manager
• VP Customer Success

Related roles

Explore ATS keywords for other roles in the Customer Success family:

Includes information from O*NET 29.x by the U.S. Department of Labor/Employment and Training Administration (ETA), used under the CC BY 4.0 license.