ATS Keywords & CV Guide for Account Manager
Account managers manage relationships with existing clients, ensuring satisfaction, driving renewals, and identifying upsell opportunities. They are the primary point of contact between the client and the company. When you apply for Account Manager roles, applicant tracking systems scan your CV for the skills, tools, and responsibility phrasing below. Use them in context within your experience bullets, not just in a skills list.
Top skills recruiters scan for
These are the skills that appear most frequently in Account Manager job descriptions. The importance score reflects how heavily each skill is weighted in the occupation's O*NET profile. Include the top 5 in your CV where you can prove them with real outcomes.
Scroll the table sideways to see all columns.
| Skill | Importance | Type |
|---|---|---|
| Client Relationship Management |
92
|
soft |
| Communication |
90
|
soft |
| Account Strategy |
85
|
technical |
| Negotiation |
82
|
soft |
| Upselling/Cross-selling |
80
|
technical |
| Time Management |
80
|
soft |
| Problem Solving |
78
|
soft |
| CRM Management |
75
|
technical |
| Presentation Skills |
72
|
soft |
| Data Analysis |
65
|
technical |
Tools & software to name explicitly
Recruiters and ATS systems search for specific tool names. List the ones you have real experience with in your skills section, and prove them in your bullets. Tools marked as hot are currently in high demand in job postings.
- Salesforce
- HubSpot CRMHot
- GainsightHot
- LinkedIn Sales NavigatorHot
- Zoom / Google Meet
- Slack
- Excel / Google Sheets
- Tableau
- IntercomHot
- Notion / Confluence
Responsibility phrasing for your bullets
These are the core tasks a Account Manager is expected to perform. Use them as starting points for your CV bullets, but rewrite each one with your specific outcomes, scope, and context. Do not copy them verbatim.
- Manage a portfolio of client accounts and serve as primary point of contact
- Conduct regular check-ins and QBRs to ensure client satisfaction
- Identify upsell and cross-sell opportunities within existing accounts
- Coordinate with internal teams to resolve client issues quickly
- Track account health metrics and forecast renewal risk
- Negotiate contract renewals and pricing adjustments
- Onboard new clients and ensure smooth handoff from sales
- Document client feedback and advocate for feature requests internally
Other titles this role is posted under
Job postings for this role may use any of these titles. Search for all of them to find more relevant opportunities, and use the matching title in your CV's professional summary when applying.
- Client Success Manager
- Customer Account Manager
- Key Account Manager
- Strategic Account Manager
- Enterprise Account Manager
- Client Partner
- Account Director
Tailor your CV for Account Manager roles
Paste a job description and cvlinkd will place these keywords in your CV where the ATS and recruiter expect them.
Tailor my CV now →Related roles
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Includes information from O*NET 29.x by the U.S. Department of Labor/Employment and Training Administration (ETA), used under the CC BY 4.0 license.